Customer Reviews

We love our customers!

Riding With Rassan
Riding With Rassan
2022-10-02
The very first encounter with owner was a red flag. He was very rude, however, as a renter, I allowed the owner to deal with him. She too had an encounter with him but still decided to move forward. Most of the work was done while we all were at work but we have Ring cameras. First… they walked all over my white carpets in my bathroom with their work boots completely dirtying them. They would use our bathroom and leave pee around the rim and the seat up. We saw them on camera taking pictures of some of the art on my living walls. But the straw that broke the camels back was when they started opening boxes of snacks (rice crispy treats) and stealing our food!! When we complained to the owner, he acted as if we were lying, like BRO… we have cameras. When given an ultimatum, he chose to pull out the job rather than apologize for his worker’s theft and behavior! HORRIBLE EXPERIENCE!!
Billian Agreda
Billian Agreda
2022-09-27
Sky Hagen
Sky Hagen
2022-08-04
We had carpet cleaning done by Andrew and Josh and they were professional, kind, and did wonders on our office carpets. 10/10 would recommend!!! We will definitely be returning customers! Everyone involved at this company is amazing! Great work Big Guys!
Christopher Simon
Christopher Simon
2022-05-11
Had Big Guys and sister company SteamDoc work on deep cleaning all my wood and tile floors. We though replacement might be needed, but the Big Guys flooring experts cleaning made the flooring look like a new install. Awesome.
MICHAEL STROH
MICHAEL STROH
2022-02-12
Toghrul Aliyev
Toghrul Aliyev
2022-02-09
Brandon and Freddy were very helpful & responsive
Darcy Sprague
Darcy Sprague
2022-02-02
Sheresa Byrns
Sheresa Byrns
2022-01-29
Quality & friendly customer service. I have a washable rug for my dining room. However, it's too large for our washing machine. I had the very convenient option of dropping it off. The called & emailed when it was ready.
Alice Dobyns
Alice Dobyns
2022-01-28
Here's another big thumbs up for Brandon and his team at Big Guys. Had a water disaster plumbing leak that wrecked wood flooring. Brandon was one of the first on the scene in charge of the dry out process. Most impressed with the way he kept in touch, communicated what would be happening, when it would be happening and why. He and all the Big Guys were polite, professional, and careful with everything they touched. It was very nice to work with Brandon because he really cared about doing a good job and taking care of me during a very stressful event!
Abram Gordon
Abram Gordon
2022-01-27
I hope we never have another water issue at the house, but it's nice knowing that Big Guys is there in case we do have one. They were responsive, thorough, knowledgeable, had great communication, were easy to work with, and did a great job! I would call them again in a heartbeat and I can recommend them to anyone else with full confidence. They were great!

Big Guys did better than great. They responded immediately to my water leak emergency and explained exactly what needed to be done to prevent/remediate any mold damage. They deployed their expertise and mold prevention/remediation equipment super fast and got a remediation plan in action much faster than I expected. They have top-of-the-line equipment that worked effectively to dry out my walls and floors. And because they have good equipment, they didn’t have to rip out all the drywall to implement their plan. When I brought my car to their office because it appeared to have mold growing in it, they used their hi-tech cleaning equipment to clean the upholstery. The guy did it in less than 30 minutes! Overall, they have been great, reliable, and responsive. And their prices are very reasonable.

Angie's List 08/17/2020

They were the one of the most fantastic companies I have ever hired. They made extra effort to make sure the floor was done right. I would fully recommend to anyone requiring maintenance to their floors!

Angie's List 08/17/2020

I’ve used Big Guys Restoration and Flooring for over a year on my carpets and antique rugs. The staff is easy to work with and my technician was on time friendly and fast. They have removed 2 stains I thought would never come out. One was a wine stain and another was a grease stain. Probably the best part of the carpet service is the eco friendly products they use. I’m picky about strong smells and they leave my house smelling fresh and clean but not over powering. Thanks Big Guys!

Angie's List 08/17/2020

Extremely impressed with their dispatch/office team and effective communication. The carpet cleaner guy was amazing (I forget his name), was very courteous, respectful , delightful and WAS ON TIME!!!!! Provided tons of information and direction regarding not only pet stains but allergens and bacteria being removed from the carpets. Huge difference in appearance of my carpet and allergies! Signed up for their quarterly cleaning program.. Definitely my go to for not only carpets but grout and tile cleaning.

Angie's List 08/17/2020

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